West LA Times

SANTA MONICA, Calif. (Feb. 28,2024) — The city of Santa Monica is reinforcing safety and security on Big Blue Bus by deploying transit safety officers across its system next month to ensure a comfortable and welcoming environment for customers and staff. The initiative is part of a broader customer experience plan aimed to enhance Big Blue Bus safety, convenience, and attractiveness, and advance the city’s commitment to a Clean & Safe Santa Monica.

In partnership with Good Guard Security, a national leader in security guard services, beginning March 10, Big Blue Bus will station transit safety officers on high-traffic routes and at select bus stops, where they are most needed. The specially trained unarmed officers will ensure passengers feel comfortable and confident riding Big Blue Bus, and will help:

Assist riders with navigating the regional bus and rail network

Provide guidance on Big Blue Bus fares and payment methods

Address safety and maintenance concerns reported by passengers

Offer support and resource materials to passengers in need

Educate riders about Big Blue Bus’s Code of Conduct and ensure adherence

"Big Blue Bus has long maintained an exceptionally clean, safe, and secure system," said Anuj Gupta, director of Santa Monica Department of Transportation. "We are introducing transit safety officers as another component of our multilayered approach to safety and customer experience, and to provide greater support to our dedicated riders and employees."

Passengers are encouraged to report suspicious or inappropriate behavior to a transit safety officer or Big Blue Bus operator, or use Santa Monica 311. In case of emergencies, dialing or texting 911 is recommended.